Brief Job Description:

Airline Customer Service Executive, is responsible for the
administrative and customer service functions. Customer service executives are
responsible for meeting the needs and safety requirements of passengers and
airport personnel. They assist customers before and after a flight. Customer
service executives also provide support to other airport personnel, including
pilots and engineers.

Training Outcomes:

At the end of the program, the learner will be able to:

 Handle the administrative and customer service functions responsibly.
 Meet the needs and safety requirement of passengers, and airport personnel.
 Assist customers before and after a flight.
 Provide support to other airport personnel, including pilots and engineers.
 Identify and use basic tools, equipment & materials, understanding of carrying out toolbox,
machinery equipment for its operation.
 Acquire basic communication skills and good inter- personal skills.
 Ability to stand and walk for long periods of time consistent kneeling, squatting, and reaching above
the head with caution to avoid accidents.